ScrapeBoard Policy

This page outlines the Policy, and Privacy Information for the ScrapeBoard Application and ScrapeBoard.com Website.

ScrapeBoard has been tested and working on Windows XP, Windows Vista, Windows 7 RTM and also on Windows Server 2003 and 2008 on both 32 bit and 64 bit, and requires a resolution higher than 1024×768 pixels and ScrapeBoard also requires a working internet connection to function. For optimal performance, a broadband/cable internet connection is recommended however some customers are successfully using ScrapeBoard on dial-up. Also currently ScrapeBoard supports Unicode/UTF-8 character sets, so it supports all languages such as English, French, German, Chinese, Russian, Arabic. The GUI also supports language files so the application can be easily converted to your preferred language.

Program Licenses

A single purchase of the ScrapeBoard application is for personal use, and by purchasing a single license you are entitled to run the application on one (1) machine under a single operating system only. Purchase of a ScrapeBoard license gives you the right to use the application on one machine for life, and you are entitled to all bug fixes and new functionality published in future versions of the software.

Due to the ScrapeBoard license being assigned to your PC and OS there may come a time where you obtain a new machine, reformat your operating system or otherwise change your circumstances. We permit one (1) license change per month in order to accommodate your change of circumstances. This is provided free of charge, however excessive license changes beyond the one free changeover per month may incur a $10 administration fee.

Under the terms of the license agreement, you are forbidden to share the ScrapeBoard application with non-license holders or upload it to a publicly accessible location including but not limited to file sharing sites such as Rapidshare.com, MediaFire.com or similar as well as any FTP, news group, blog or bulletin board service. If our licensing system becomes aware your instance of the application has been shared, uploaded to such services, or tampered with in any way to circumvent the licensing policy outlined in this document we reserve the right to disable your active license and you will not entitled to a refund under any circumstances.

Refund Policy

If you have any troubles with the application, please contact us immediately. ScrapeBoard has internal crash analysis, and in the event of problems it will create a .zip file with technical information which the application sends to us for review. This debug data does contain detailed information about your machine, and the programs running on it at the time of the crash. This information includes things such as your Operating System and Service Pack version, hardware specs such as how much RAM in total and how much was being used when the crash occurred, Processor type, your System Uptime and how long ScrapeBoard had been running. It also shows a list of all programs running at the time the crash occurred, you are alerted when a crash occurs and the sending of debug information is optional and requires your consent to send. Please rest assured we have no interest in any details besides what made ScrapeBoard crash, and what can be done to fix it.

We can also create special debug versions of ScrapeBoard with extended logging capabilities, we also may send you a special ScrapeBoard build to log and trace errors to solve any issues.

If you do this by sending in crash dumps along and cooperate with our attempts to assist you, and in the event we are unable to get ScrapeBoard running on your system we will issue you a full refund within 14 days of purchase. In all other situations, we do not issue refunds due to the nature of ScrapeBoard being digital goods, and all sales are final.

ScrapeBoard also has a number of user input files that the program relies on to function, as well as the ability to use third party proxies which it can connect to the internet through. User error by inputting wrong data, and failure to connect to the internet due to poor proxies is not a fault of the ScrapeBoard application. However if you have such issues, we are happy to help simply forward us your list of files and proxies so we can assist you in determining what is causing the error.

Privacy Policy

ScrapeBoard is an application which runs on your PC, the application is digitally signed by www.verisign.com with a valid digital software certificate. ScrapeBoard does not require it to be ran as Administrator and makes no modifications to your system upon installation. ScrapeBoard does not retrieve, send to the internet or in any way interact with your personal information we take user privacy very seriously. ScrapeBoard may periodically connect to the internet to check the application has been legally purchased, and at your request connect to the internet to check for newer versions with new functionality. At no time is any personal information transmitted from your machine.

Email Policy

When purchasing ScrapeBoard we automatically become aware of your name and email address associated with your PayPal Account when a copy of your purchase receipt is forwarded to us by www.paypal.com

This information is used to associate your payment, with your ability to legally own and run the ScrapeBoard application. This information is in no way shared with any third party, and is strictly used by the ScrapeBoard team for purposes directly related to the ScrapeBoard site and application as well as communicating with you for issues such as support or software license authentication. By purchasing ScrapeBoard you agree to the policy outlined on this page.

We reserve the right to revise or amend this policy. ScrapeBoard.com 2010